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Privacy Policy

Last Updated: 2nd Feb 2025

1. Introduction

Welcome to Scanotel (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, store, and protect information about you when you access or use our website at www.scanotel.com (the “Site”) and our related services (collectively, the “Services”). We are committed to safeguarding your privacy and ensuring that your personal information is handled in a safe and responsible manner.

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Scope and Applicability

This Privacy Policy applies to all users of our Services, including visitors to our Site, registered users, and customers. It governs the collection, storage, processing, and sharing of information by Scanotel, regardless of the source or medium by which the information is collected.

3. Information We Collect

We collect various types of information in connection with the operation and improvement of our Services. The categories of information we collect include:

3.1. Personal Information

This includes information that can be used to identify you, either directly or indirectly, such as:

  • Account Information: Your name, email address, telephone number, mailing address, and other details provided during registration or account setup.
  • Billing and Payment Data: Information required to process payments and manage subscriptions.
  • User Communications: Information you provide when contacting us, submitting support requests, or communicating with us in any form.
  • Profile Information: Any additional information you choose to provide in your user profile or account settings.

3.2. Usage and Technical Data

We collect data that does not directly identify you but helps us understand how our Services are used and how to improve them:

  • Device and Log Data: IP addresses, browser types, operating systems, and other device-related information.
  • Usage Data: Information on how you use our Services, such as pages visited, features used, and interaction times.
  • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance user experience and measure Service performance. For further details, please refer to our Cookie Policy.

3.3. Information from Third Parties

In some instances, we may receive information about you from third-party sources (such as business partners, service providers, or public databases) to help us provide and improve our Services. This data is used in accordance with this Privacy Policy and any applicable legal requirements.

4. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Service Delivery: To provide, maintain, and improve our Services, including customer support and service enhancements.
  • Account Management: To manage your account and provide you with access to the Services.
  • Billing and Payments: To process transactions, manage subscriptions, and handle billing inquiries.
  • Communications: To communicate with you about updates, promotions, and important information related to your account or our Services.
  • Security and Compliance: To protect against unauthorized access, fraud, or other harmful activities, and to comply with legal obligations.
  • Analytics and Improvement: To analyze trends, usage, and performance, and to improve the overall quality and functionality of our Services.

5. How We Share Your Information

We take your privacy seriously and will not sell or rent your personal information. We may share your information with third parties only under the following circumstances:

5.1. With Service Providers

We may share information with trusted third-party service providers who perform services on our behalf (e.g., hosting, payment processing, analytics, customer support). These providers are required to maintain the confidentiality and security of your data and may use your information only as necessary to perform the services provided.

5.2. For Legal Compliance and Protection

We may disclose your information:

  • To comply with legal obligations: If required by law, regulation, or legal process.
  • For the protection of rights: To enforce our terms of use, protect our rights, or defend against legal claims.
  • In connection with business transactions: In the event of a merger, acquisition, or sale of assets, where personal information may be part of the transferred assets.

5.3. With Your Consent

We may share your information with third parties if you have provided your explicit consent to do so, or if such disclosure is otherwise permitted or required under applicable law.

6. Data Security

We employ a range of security measures, including administrative, technical, and physical safeguards, to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include:

  • Access and Correction: The right to access and update your personal information.
  • Deletion: The right to request deletion of your personal data, subject to certain legal limitations.
  • Restriction: The right to request restrictions on the processing of your personal data.
  • Objection: The right to object to the processing of your personal data.
  • Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise your rights or if you have any questions about how your data is handled, please contact us at hello@scanotel.com.

9. International Data Transfers

Our Services are operated and managed from locations that may be outside your country of residence. By using our Services, you consent to the transfer of your information to countries that may have different data protection rules than those in your country. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our Services are not directed to children under the age of 13 (or under the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this policy and notify you by posting a notice on our Site or via other appropriate means.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Scanotel
Email: hello@scanotel.com

By using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.