Cookie Policy

Last Updated: 2nd Feb 2025

This Cookie Policy explains how Scanotel ("we", "us", or "our") uses cookies and similar technologies on our website www.scanotel.com (the "Site"). By accessing or using our Site, you agree to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, mobile device, or other) when you visit a website. They are widely used to make websites work, or work more efficiently, and to provide information to the website owners. Cookies can be "session" cookies, which are deleted when you close your browser, or "persistent" cookies, which remain on your device for a set period. On our Site, persistent cookies are set to last for 24 months.

2. How We Use Cookies

We use cookies for a variety of purposes, including:

Essential Cookies:
These cookies are necessary for the operation of our Site. They enable basic functions such as security, page navigation, and access to secure areas of the website. Without these cookies, the Site cannot function properly.
Analytics Cookies (Google Analytics):
We use Google Analytics to help us understand how our visitors interact with our Site. These cookies collect information anonymously about your visit, such as pages visited, time spent on the site, and how you arrived at our Site. This data helps us improve the functionality and user experience of our Site.
Session Cookies:
These cookies store information about your current session on our Site. They help us maintain your logged-in status and remember your settings as you navigate the Site. Session cookies are typically deleted once you close your browser.
Cookie Consent Cookies:
We use cookies to record your consent preferences regarding the use of cookies on our Site. This ensures that your choices are respected on subsequent visits.
Intercom Cookies:
Intercom cookies are used to support our customer engagement and communication functions. They help us deliver personalized support and ensure a smooth experience when you interact with our support team.

3. Third-Party Cookies

In addition to our own cookies, we may also use cookies set by third parties. These include:

Google Analytics:
Cookies from Google Analytics help us measure and analyze how our Site is used. For more details on how Google uses data when you use our Site, please refer to Google's Privacy Policy.
Intercom:
Cookies set by Intercom are used to facilitate customer support and communication. For more information on Intercom's practices, please review Intercom's Privacy Policy.

Third-party cookies are subject to the respective third parties’ privacy policies and practices.

4. Opting Out of Cookies

Under the General Data Protection Regulation (GDPR) and the ePrivacy Directive, you have the right to decide whether to accept or reject cookies. Here are some general practices for opting out:

Browser Settings:
You can change your browser settings to block or delete cookies. Instructions on how to do so vary by browser:
Cookie Consent Manager:
When you visit our Site, you will be presented with a cookie consent banner or popup that allows you to manage your cookie preferences. Your selections will be remembered through the use of a consent cookie. If you change your mind, you can revisit the cookie settings on our Site at any time.
Opt-Out Tools:
For analytics cookies (e.g., Google Analytics), you can also use opt-out tools provided by third parties. For example, Google offers an Analytics Opt-out Browser Add-on.

5. Legal Basis and Compliance

Our use of cookies is based on your consent, which you provide when you first visit our Site and manage your cookie preferences through our consent banner. We process cookie data in accordance with the requirements of the GDPR and the ePrivacy Directive. If you do not consent to the use of non-essential cookies, you may still use our Site, but some features may not function as intended.

6. Duration of Cookies

All persistent cookies set by Scanotel on our Site will remain on your device for a period of 24 months, unless you delete them sooner via your browser settings.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about our use of cookies.

8. Contact Us

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us at:

Scanotel
Email: hello@scanotel.com